Loyalty program terms
Rewards are managed by this business. It may change the program, point balances, earning rules or redemption values at any time, subject to applicable law and any required notice. Points have no cash value and are not transferable.
Who runs the program
The salon or independent service provider shown on your rewards page operates its own loyalty program. Quen supplies the software. Each business sets its own earning rules, reward tiers, eligibility and offers. Contact that business about your balance or a reward.
Your account and points
Points belong to the person who received the qualifying service. A phone number used to book for another person is contact information and does not transfer rewards to the person making the booking. Balances cannot be shared between people or between businesses. Points are promotional benefits, not money, a deposit, a gift card or a guaranteed cash entitlement; they cannot be sold or exchanged for cash except where required by law.
Earning and availability
The business’s displayed earning rules apply. Joining does not automatically award points for earlier visits. Earned points are held for 24 hours before becoming available. Taxes, tips and other nonqualifying amounts do not earn points. Displayed pending points cannot discount the current checkout.
Redeeming rewards
Ask the business to redeem your own available points during your visit. This customer page is view-only and does not redeem points. A reward is subject to eligibility and the business’s applicable terms at redemption; displaying a balance does not reserve a reward. Ask the business to confirm the points required and discount value before redemption.
Program changes and adjustments
To the extent permitted by applicable law, the business reserves the right at any time to modify, suspend or discontinue its loyalty program; change earning rates, eligibility, reward tiers, points required or redemption values; and correct, adjust, deduct, revoke or restore point balances. Changes and adjustments remain subject to applicable law, any required notice, and commitments the business must honor. This clause does not permit misleading promises, unlawful forfeiture or the removal of non-waivable consumer rights.
Errors, returns and misuse
The business may correct recording errors, duplicate or improperly awarded points, and activity involving fraud, misuse or a breach of program rules. Refunds, voids and checkout corrections may reverse earned points. A full refund or void may restore redeemed points under the program’s rules; a partial refund does not automatically restore them. If reversed earnings were already used, future earnings may first cover a points deficit. Contact the business promptly if a transaction appears wrong.
Changes affecting existing rewards
Any change affecting previously earned benefits will be handled as required by applicable law and required notices. Ask the business which terms apply if a material change is announced. No guaranteed lifetime redemption value or future availability is promised beyond the business’s legally binding commitments.
Messages and privacy
Rewards enrollment does not itself authorize promotional texts. Service and promotional messaging choices are optional and are handled separately under the applicable SMS terms and privacy policy. These loyalty terms do not enroll you in texting or waive an opt-out.
Questions and effective version
Contact the business shown on your rewards page for program questions, correction requests or applicable change notices. These terms describe Quen-supported program rules as of November 4, 2026. Additional business-specific terms must be clearly disclosed and must comply with applicable law. Nothing here limits rights that cannot legally be waived.